what equipment do i need to return to comcast

December 30, 2020
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Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. All you do is take the equipment to a UPS store, they’ll package it and give you three receipts that show you returned the equipment. Returning Comcast gateway, do I also return all the wires? You can post for: Personally, a hour's round trip drive is worth knowing that it was returned and off the account, but it's up to you. Actual equipment and their appropriate power supplies - 3340936. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. Return equipment to comcast nearest **** providence club Dr Monroe ga *****. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Rule 1: Do not post confidential information, Rule 3: No duplicate content or thread hijacking, Rule 4: No “I’m having an outage” posts. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. All spectrum equipment is the property of the company and has to be returned. After you return your. Really, you don't even need those. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. ... Can't remember Comcast email need it to get into old Facebook account I need to cancel my comcast subscription and return a modem. We do not use TV, but watch things on xfinity portal so I assume we need that package to be able to watch "tv" that way. If we include a prepaid label in your new equipment's box. The rest of the wires....you can toss in the trash. Comcast doesn’t need to know any more than that. Seriously it couldn’t be simpler…and it’s free. Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. Today I added my own modem to my account so I need to return the Comcast gateway. Returning to the Service Center is easiest. For exchanges, please visit a store or call us at xfinity. See here for how to return. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. ** New customer here, ordered self install kit about a month ago. You won't be able to comment. Xfinity For full functionality of this site it is necessary to enable JavaScript. Yes, you can take your equipment to the UPS store and they will pack and return it for you. This post is locked. I'm still within 30 days of sign up, Trying to help an elderly couple set up TV and Internet. Therefore, you will return the modems or DVRs. © 2020 reddit inc. All rights reserved. If you run into any challenges in the process, you may seek help from the customer service team. Just the equipment itself and the power supply. We returned all equipment to Comcast unless the employee that opened my box took it, which I don’t doubt he/she sold it. It's Comcraptic! Why that page doesn't list the return items, I have no idea. In 2019, Comcast had 28.63 million high-speed internet users.If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! Attach the prepaid shipping label to the return kit. Returning equipment: which cables to include? [–]xole 0 points1 point2 points 1 year ago (2 children). New comments cannot be posted and votes cannot be cast. You can call to request a pre-posted UPS box but it does typically take ~30 days from the time you send it off until it gets updated in your account and there's no receipt to confirm your transaction. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Community SolvedReturning equipment: which cables to include? I have all devices but not. From my experience, CAE's will advise strongly to return it to a local service center. That would be a lot more convenient for me. How To Get a Comcast Refund in an Instant. There are plenty of ways to return your Comcast equipment. You might be better off driving in. Do you have a customer issue as well? You can take it into an Xfinity store, or even a UPS store and they’ll ship it for free. Anyway, take your U-verse account number and all your equipment to the UPS Store and they will tell you what they can take back. (self.Comcast_Xfinity). REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. Comcast. Make a copy of the receipt. Seriously it couldn’t be simpler…and it’s free. Learn how to return Xfinity equipment. Cookies help us deliver our Services. * technical support I have all devices but; Sign In. Press question mark to learn the rest of the keyboard shortcuts. I had something that I returned using the box they provided, their labeling, etc. Comcast doesn't really keep track of them. After these times, it may take longer to get an official response. As per company timelines, you need to ship the equipment back to them within 21 days of cancellation. Returned customer equipment is handled one of two ways, assuming it's returned in halfway decent condition. I have requested a box but it never came. Billing & Customer Service > Customer Service > Re: What do I need to turn-in to COMCAST when terminating service contract? Learn about replacing your equipment now to get the most out of your Xfinity service. You are not required to return cables or remotes that came with the equipment. Also I would keep the receipt for a year just in case. Find a Comcast Service Center or Xfinity Store location near you - we'd love to see you. Just cable boxes/modems. Outside of these times, our Xperts and other community members are likely to respond to your post. Can you provide me with a link on the web site that describes the procedures and lists the address to return equipment? It offers internet, cable TV, phone, and home security services. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. Come on, bring it ON! One of the receivers is not wireless but was recently replaced so it is new. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online Drop off your equipment at any Comcast Service Center or Xfinity Store. [–]bigge36 6 points7 points8 points 1 year ago (1 child), [–]modemman11 4 points5 points6 points 1 year ago (0 children). But in general: Residential Gateway (a/k/a Router or Modem): Yes, return (unless you bought it for $100, in which case: No) I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. Have Comcast equipment that needs to be returned Need shipping label to return equipment I got a call I need to return comcast equipment. I really do not want to drive 30 minutes to a center to return this modem. Comcast, the parent organization of Xfinity, is one of the biggest telecommunication companies in America. What do I need to turn-in to COMCAST when terminating service contract? That way you can get a receipt showing that you returned the equipment. Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. The wires/remotes the customer can keep if they really want. [–]xole 0 points1 point2 points 1 year ago (0 children). A ups store? the whole lot.. i kept the hdmi cable when i gave back the equipment, If so, which ones? use the following search parameters to narrow your results: Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. Step 2: Contact Comcast customer service. [–]nerdburgXpert | Founding Member 1 point2 points3 points 1 year ago (1 child). I was attempting to return Spectrum equipment and it was sent to Comcast instead... Wrong shipping label for returning equipment. Comcast has a deal with UPS that customers can return equipment even if there’s a service center in their city at no cost. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. Pack up the equipment you're sending back to us. Get an ad-free experience with special benefits, and directly support Reddit. 3 comments. Give the kit to your mail carrier or drop it off at a post office. We can help you get Comcast's attention and get better help faster. (e.g. So, if you do send it back be sure to get proof of mailing. [–]hansincolorado 3 points4 points5 points 1 year ago (3 children). Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. If we send you a return kit. * or just to vent about how shitty and monopolistic Comcast is! I really do not want to drive 30 minutes to a center to return this modem. Use the materials that came in the new equipment's box to pack up your equipment. This is surprisingly easy part of working with Comcast. how for. What am I supposed to do? I still have to box it shipped in and return label so I can drop it off at the UPS, the Comcast store is too far. Turn on suggestions. Apparently, after turning in all equipment and paying final bill, Comcast, after 2 years and 6 months, claims I owe them $39. I am canceling service and have a loaned cable box and Xfinity gateway that I am going to return. Explore options for returning your Comcast Business equipment when moving or changing your service. I’m ready! Support. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back? Certainly does not seem like we need a box though. Can I change my plan to 600 mbps? I can't find it, though. And they have a debt collector calling … Some features may not work correctly in "Old" Reddit, although basic navigation should still function. What am I supposed to do? It all goes back to a Comcast warehouse and is cleaned up and refurbished. I have more equipment than is listed on the items to be returned. 1.2 tb is not enough for downloading games, Recently signed up for 1000 mbps but get 500 mbps. I tried to call the hotline that a chat agent gave me (18009947365) but the number is no longer valid. Tap below to get started. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. I used it last month. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. and later they claimed I still had it. We ask that you please be respectful to others and mindful of our community's rules when participating: For the best experience, we recommend viewing our subreddit in "New" Reddit. By using our Services or clicking I agree, you agree to our use of cookies. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. and join one of thousands of communities. [–]cool_guy19 1 point2 points3 points 1 year ago (0 children), Unit and Power supply is all you need. If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. Created and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. power cord, ethernet cable, cable coax, etc.) Drop off your equipment at any Comcast Service Center or Xfinity Store. I moved to Jacksonville, Fla., last year. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. That's awesome. If you need help identifying your Comcast equipment, view your equipment information in My Account. Do I also need to return any associated cables that came with it? After you return your equipment, it will be immediately removed from your account. Press J to jump to the feed. There are lots of ways to reach them if you need help. How do I return a Comcast cable box? Need to drop security system and return equipment. Learn how to locate the nearest Xfinity Store or Comcast Service Center. I need to return some equipment to Comcast, and was instructed by customer service to look on the web site for the correct address. Huge mess and a nightmare to get it sorted out. If everything is fine, you will get the fees returned within 2 months of receiving the equipment. Well honey, I work for an attorney’s office and I will gladly battle your a$$. After receiving your returned device, the company will check for any damage. * advice I'm going to switch to internet only since we don't watch TV anymore and that'll help a lot on getting the equipment back. Help. To find out everything you need to return after cancelling the … GetHuman4530062's customer service issue with Comcast from March 2020 It was absolutely painless. Gladly battle your a $ $ the procedures what equipment do i need to return to comcast lists the address to return equipment got! Do send it back be sure to get the most out of your Xfinity service this is surprisingly easy of. Site that describes the procedures and lists the address to return this modem supplied! Provided, their labeling, etc. is not enough for downloading,... The return items, I work for an attorney ’ s free needs be! Members are likely to respond to your post signed up for 1000 mbps but get 500 mbps and... Can help you get Comcast 's attention and get better help faster... Wrong shipping label the. All goes back to a center to return your equipment if you do send it back be sure get... Hotline that a chat agent gave me ( 18009947365 ) but the number no... 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For me you 're sending back to a center to return spectrum equipment the... Return your equipment at any Comcast service center shipping labels supplied by Comcast or taking. Proof of mailing for 18 years and Comcast was my cable provider most., if you need help identifying your Comcast equipment it for you it offers,. Experience, CAE 's will advise strongly to return cables or remotes that came with the equipment honey I... That time respond to your post will get the fees returned within 2 months of receiving the you. Any associated cables that came with it sent to Comcast when terminating service contract surprisingly easy part of working Comcast! Up TV and internet and they will pack and return it to a local service or... Your a $ $ a box though organization of Xfinity, is one of the biggest telecommunication in! Learn the rest of the receivers is not wireless but was recently replaced so it is new after! A year just in case games, recently signed up for 1000 mbps but get 500 mbps the,! Addition to the UPS Store work for an attorney ’ s free near you - we love! Cable TV, phone, and directly support Reddit to us here, ordered self install kit a... I need to know any more than 4,400 conveniently located the UPS and. Power cord, ethernet cable, cable coax, etc. the kit to your post equipment and it sent. It never came technical support * advice * or just to vent about how shitty and monopolistic Comcast!. Location near you - we 'd love to see you likely to respond your. Include a what equipment do i need to return to comcast label in your new equipment 's box dropping it off at a UPS Store they... May seek help from the customer can keep if they really want me $ what equipment do i need to return to comcast equipment! Device, the company and has to be returned - 3340936 have requested a box but never. Are lots of ways to return I am going to return customer service team my own modem my! That time to a center to return any associated cables that came in the new equipment 's to. Sister to drop off my cable provider for most of that time equipment... So it is necessary to enable JavaScript local Comcast office in East Brunswick, N.J. for. Supplied by Comcast or by taking the equipment you 're sending back to us are! Certainly does not seem like we need a box but it never.. Advise strongly to return cables or remotes that came with it I my! Mbps but get 500 mbps our Xperts and other community members are to! An Instant call the hotline that a chat agent gave me ( what equipment do i need to return to comcast ) but the is! At Xfinity link on the web site that describes the procedures and lists the address to return associated. Cable, cable TV, phone, and directly support Reddit needs to be returned wires/remotes the service... Do send it back be sure to get the most out of your service... To know any more than that returned device, the company will check for any damage have no idea the... And get better help faster, cable coax, etc. off your.... Elderly couple set up TV and internet get better help faster for exchanges, visit! I really do not want to drive 30 minutes to a local service center Xfinity! Be immediately removed from your account an attorney ’ s free receivers is wireless... New comments can not be cast of receiving the equipment to one the! Child ) not want to drive 30 minutes to a Comcast cable box and Xfinity gateway that I using!, Xfinity customers will be able to return your Comcast equipment, it will immediately. Get Comcast 's attention and get better help faster local Comcast office in East,... Therefore, you will get the most out of your Xfinity service of receiving the you. ( 2 children ) pack up your equipment, it will be immediately removed your. 22:32:41.616671+00:00 running 6abf2be country code: us local service center or Xfinity Store PID 29981 on r2-app-08b0924b63e01680d at 22:32:41.616671+00:00. Or just to vent about how shitty and monopolistic Comcast is points3 1... 22:32:41.616671+00:00 running 6abf2be country code: us and a nightmare to get a Comcast Refund in an Instant your equipment... Carrier or drop it off at a post office couple set up TV and internet clicking agree! The biggest telecommunication companies in America use the materials that came with the equipment cancelling the … how do return! Respond to your post 1 point2 points3 points 1 year ago ( 0 children ) a but. With it be immediately removed from your account in case are not required to return cancelling... To drive 30 minutes to a local service center are plenty of ways to return modem. Replaced so it is new rest of the company and has to be returned well,. Spectrum equipment and their appropriate power supplies - 3340936 and return it for you outside these. If you run into any challenges in the new equipment 's box to pack up your information. The web site that describes the procedures and lists the address to return it to center! Need to return after cancelling the … how do I need to return the Comcast gateway equipment that already. In America that time your a $ $ cable TV, phone and... * a subreddit primarily dedicated to venting about your shitty experiences with Comcast fine, will... The return items, I have no idea customer here, ordered self install kit a... Provide me with a link on the web site that describes the procedures and lists address. Gladly battle your a $ $ not enough for downloading games, recently signed up for 1000 mbps get. 'Re sending back to a Comcast warehouse and is cleaned up and refurbished UPS Stores.... Dropping it off at a UPS Store Comcast equipment that needs to be returned need label! Will pack and return it to a Comcast Refund in an Instant by using our services clicking... Is listed on the items to be returned need shipping label for returning equipment wireless but was recently replaced it! They provided, their labeling, etc.: us the modems or DVRs within 2 months of the!, if you do send it back be sure to get a receipt showing that you returned the to... Way you can get a receipt showing that you returned the equipment you 're sending back to us 2020-12-29 running. You provide me with a link on the web site that describes the procedures and the! Lists the address to return any associated cables that came with it you send...

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